Terms of Service

Last updated: July 30, 2026

These Terms of Service ("Terms") govern your use of the Blue Ocean Immigration service operated by BOCEAN IMMIGRATION PORTUGAL, LDA, NIPC 519043731, with registered office at Avenida da Liberdade, n.º 67B, 3.º B, 1250-140 Lisboa, Portugal ("we", "us", "our", "the Provider").

By placing an order, you ("Client", "you") agree to be bound by these Terms. If you do not agree, do not use the service.

1. The service

We provide a fiscal representation and administrative assistance service for non-residents of Portugal. BOCEAN IMMIGRATION PORTUGAL, LDA is a private immigration consultancy: it is not a government agency, it is not affiliated with the Autoridade Tributária e Aduaneira, and it is not a law firm. What you purchase is our professional work, not the issuance of a public document — the NIF is attributed by the Portuguese State and is issued free of charge to any person who applies in person in Portugal.

The service includes:

• Preparation of three legal documents — Power of Attorney, Fiscal Representation Declaration, and Service Agreement — pre-filled with your data;
• Filing your taxpayer enrolment with the Autoridade Tributária e Aduaneira under the power of attorney you grant us, as an administrative step of the representation service;
• Acting as your appointed fiscal representative in Portugal for a period of twelve (12) months from the date of your order, renewable under clause 2A, receiving at our registered office all correspondence addressed to you by the Tax Authority and forwarding it to your client portal;
• Forwarding to your client portal any tax identification number and access password issued to you by the Tax Authority.

2. Pricing

Payment is due in full at the time of placing the order. We accept payment by credit/debit card via Stripe. We do not store card details.

2A. Annual renewal of fiscal representation

Fiscal representation is supplied as a twelve (12) month subscription. It starts on the date of your order and renews automatically every twelve (12) months, charged to the payment method you used at checkout.

Each renewal is charged at the same total amount you paid for the current period. The amount does not change on its own: it is made up of the prices set out in clause 2, one price per holder covered by your order.

We send you an email at least thirty (30) days before each renewal charge, stating the date on which the charge will be made and the amount. That notice is there so that you can stop the renewal before it is charged if you no longer want it.

You may stop the renewal at any time, free of charge and without giving a reason, by signing in to your client area and using the “Manage subscription” option — which opens the billing portal hosted by Stripe — or by writing to [email protected]. Stopping the renewal means no further charge is made. If a renewal is nevertheless charged after you have asked us to stop it, we refund that charge in full.

The twelve-month period you have already paid for runs to its end, and no pro-rata refund is due for the remainder of that period. This does not affect your right of withdrawal under clause 7.

When the renewal stops, we cease to act as your fiscal representative at the end of the period you have paid for. We then formally inform the Autoridade Tributária that we have ceased to act as your fiscal representative, and we record in your file the date on which we did so; your client area confirms it only once it has actually been done. Appointing a new fiscal representative, where Portuguese law requires you to have one, is your responsibility: we do not appoint one for you and we do not arrange a replacement.

Your NIF itself is permanent and is not affected by any of this.

2B. What fiscal representation does not include

Our appointment as your fiscal representative is limited, as between you and us, to receiving at our registered office the correspondence addressed to you by the Autoridade Tributária, forwarding it to your client portal, and taking the administrative steps needed to keep that appointment on record.

It does not include, and the fee does not cover: the management of any assets, property, rights or income of yours in Portugal; the filing of any tax return on your behalf; the payment of any tax on your behalf; or the lodging of any claim, objection, appeal or other contentious step before the Autoridade Tributária. Where you want any of those, they are the subject of a separate engagement at a separate fee, and any step in which questions of law are raised or discussed before the tax administration is carried out by a lawyer or solicitador, as required by article 5(2) of the Code of Tax Procedure.

We do not assume, and expressly decline, the direction or management of any business, assets or rights of yours in Portugal within the meaning of Article 27 of the General Tax Law.

This clause defines what we undertake towards you. It does not, and cannot, alter the position that Portuguese tax law assigns to a fiscal representative towards the Tax Authority.

3. Your obligations

You agree to:

• Provide accurate, complete, and current personal data;
• Upload clear, legible copies of the documents requested (passport, proof of address, and — for minors — parents' ID);
• Sign the prepared legal documents using a signature identical to the one on your passport;
• Return the signed documents within a reasonable time so we may submit your application without delay.

4. Our obligations

We undertake to:

• Prepare your legal documents as soon as your payment is confirmed, and in any event within one (1) business day;
• File your taxpayer enrolment application with the Tax Authority within two (2) business days after receiving your correctly signed documents;
• Forward the issued NIF and access password to your client portal as soon as we receive them;
• Provide email support in English and Portuguese throughout the process. Our website and our checkout are published in seven languages, but these Terms are published in English only: there is no Portuguese-language version of them, the client portal is in English, and the automated emails we send you about your order are in English. Where a declaration at checkout is shown to you in another language, it is that declaration that is translated, not this document. If you would like anything in these Terms explained before you order, write to [email protected] and we will explain it, in English or in Portuguese.

5. Estimated processing time

The Portuguese Tax Authority typically issues a NIF within 3–7 business days after submission. The corresponding access password is delivered separately by registered mail to the fiscal representative approximately 7 business days later. These periods are estimates and depend on the Tax Authority. We are not responsible for delays caused by the Tax Authority, the postal service, force majeure, or factors outside our control.

6. Refund policy

Our guarantee covers our own performance, not a decision of the Portuguese State. We refund your fee in full if we fail to prepare and file your taxpayer enrolment within 2 business days of receiving your correctly signed documents, or if we are otherwise unable to perform the service for reasons attributable to us. You have 30 days to ask for that refund, counted from the failure itself and not from the date of your order, so that the guarantee is still open to you if your signed documents reach us late in the process. We do not and cannot guarantee that the Autoridade Tributária will attribute a tax identification number, or when — that decision belongs to the Portuguese State. The guarantee does not apply if:

• The application is rejected because of incorrect, falsified, or incomplete data provided by you;
• You fail to return the signed documents or to respond to our communications within 30 days of being asked;
• You cancel the order after we have already filed it with the Tax Authority — this exclusion applies to this commercial guarantee only and does not affect your right of withdrawal under clause 7.

This 30-day guarantee relates to the first year only. Renewal charges under clause 2A are not covered by it; your remedy for a renewal you no longer want is to stop the renewal before it is charged, as set out in clause 2A.

This clause is a contractual guarantee that we give you on top of the law. It does not limit your statutory rights, including the right of withdrawal in clause 7 and your rights where the service is not performed as agreed.

Refund requests must be submitted by email to [email protected]. We will respond within 5 business days. Approved refunds are credited to the original payment method within 10 business days.

7. Right of withdrawal (EU consumer law)

Under Decree-Law 24/2014 (Portuguese transposition of Directive 2011/83/EU), consumers in the EU have 14 days to withdraw from a distance contract. The 14 days run from the date of your order. To withdraw, send us a clear statement to that effect at [email protected]. Any wording will do, you do not have to give a reason, and we send you a model withdrawal form on request.

The two boxes at checkout. Before paying you are shown two separate tick-boxes, and they do different things. Both are separate from the box about automatic renewal in clause 2A.

• Accepting these Terms is required. The first box records that you have read and accept these Terms, which are linked from the box itself. Without it we do not take your payment. That box says nothing about your right of withdrawal.
• Asking us to start straight away is your choice. In the second box — which you are free to leave unticked — you expressly request that we begin work during the 14-day period, and you acknowledge that, because the work begins now, you lose the right of withdrawal in respect of the part of the service already performed by the time you withdraw. Your payment goes through whether you tick that second box or not.

If you leave the second box unticked. You keep the full 14 days, on the whole of your order. We still deal with your order in the normal way, and if you withdraw within those 14 days you owe us nothing for whatever we have done in the meantime: we refund the full amount you paid, and the work already done is at our own cost. You do not have to justify the choice and it does not delay or downgrade your order.

If you do tick it — document preparation and filing. Because of that request and that acknowledgement, you forgo the 14-day right of withdrawal in respect of the preparation of your documents and the filing of your taxpayer enrolment, from the moment those steps are completed. Until they are completed, that right is unaffected.

Fiscal representation. Fiscal representation is a continuing service and is not fully performed at the outset. It is not covered by that acknowledgement, whether or not you ticked the second box, and you may withdraw from it within the 14 days.

What you pay if you withdraw. If you ticked the second box and you withdraw after we have begun work at your express request, you owe an amount proportionate to what we have actually supplied up to the moment you tell us, calculated on the basis of the total price you paid: the document preparation and the filing of your enrolment, to the extent already carried out, and the days of fiscal representation elapsed from the date of your order to the day we receive your withdrawal request. We refund you the balance. If we have not yet begun work, you owe nothing and we refund the full amount.

What we record, and how to see it. We record the two declarations separately on our own servers. For the first: the moment you ticked it, the published version of these Terms it referred to, and the language in which the declaration was shown to you. For the second: the moment you asked us to begin immediately. If you did not tick the second box, nothing is recorded there, and that absence is our own record that you gave up nothing. You may ask us for a copy of what we hold for your order by writing to [email protected].

The declarations at checkout are shown to you in the language of the page you are using. These Terms themselves are published in English only — see clause 4. If anything in this clause is unclear to you, ask us before you order and we will explain it, in English or in Portuguese.

We confirm receipt of a withdrawal request by email and pay any refund due to the original payment method within 14 days of receiving it.

8. Intellectual property

The website, its design, code, text, and graphics are property of BOCEAN IMMIGRATION PORTUGAL, LDA and are protected by copyright. You may use the legal documents we generate only for your own dealings with the Portuguese Tax Authority and may not redistribute or commercialise them.

9. Limitation of liability

To the maximum extent permitted by Portuguese law, our total liability arising from or in connection with the service is limited to the amount actually paid by you for that order. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms excludes or limits our liability for death or personal injury, for wilful misconduct or gross negligence, or any other liability that cannot lawfully be excluded or limited. If you are a consumer, nothing in these Terms affects your mandatory statutory rights.

10. Personal data

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

11. Modification

We may update these Terms from time to time. The version in force is always the one published at nif-express.com/terms on the date you place an order.

12. Governing law and jurisdiction

These Terms are governed by Portuguese law. Any dispute arising under or in connection with them shall be submitted to the exclusive jurisdiction of the courts of the District of Lisbon, except where consumer protection law mandates the jurisdiction of the consumer's domicile.

13. Contact

Questions about these Terms? Write to [email protected].